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FAQ's
| Topic: "Loading Video" is displayed where picture should be. |
- The auction you are trying to view has ended and the clerk did not shut the system down properly.
- The auction you are trying to view has been knocked off the Internet and the clerk is not aware of the problem.
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| Topic: No Audio or Video. The space where video should be is blank. |
- Your computer may not have the current version of the Flash Player. Click this link for the flash player. Then click the Install Now button .
- You have a firewall preventing the audio and video from playing on your computer. You need to open port 1935 in your firewall. This is common with banks and offices with networks.
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| Topic: No Sound / Audio or Video is cutting in and out. |
- In order to view sales in real time, you will need a high speed internet connection of at least 256K or higher. If your connection is slower than 256K your broadcast of the sale may be delayed. Some high speed connections do not offer a constant internet speed. "Latency" and information buffering may be issues that cause wireless users to experience varying degrees of delay. Testing has shown delays for wireless internet connections to vary from less than 2 seconds, to as much as 15-30 seconds behind, over the course of one sale. DSL and Cable connections work the best. You can go to www.speedtest.net and perform a free internet download test.
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| Topic: Sound is poor / cutting out |
| Poor sound quality is the first sign of a slow connection on the user's computer. Check your bandwidth at http://www.speedtest.net/ A connection of 500Kbps down is desired, but speeds as low as 256Kbps down usually work fine. |
| Topic: The auction closes and sends me back to the main page. |
| If there is no movement by your mouse for 20 minutes you will be sent back to the main page. If the system detects movement the timer is reset. |
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