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FAQ's

Please Select From The Following:
 • Current
    • Need to install Flash Player
    • Trouble using Internet Explorer to view/hear auctions
 • How To Videos
    • CattleUSA Demonstration Video
    • How to get approved to bid?
    • How to bid on CattleUSA?
    • How to Edit My Email / Contact Information.
 • My account
    • How do I set up an account
 • Getting Approval To Buy
    • How do I get approved to buy?
 • General Considerations/Problems With The Internet.
    • General Considerations/Problems With The Internet.
 • Video and Audio
    • Watching auctions on mobile devices
    • The sale is running behind or is out of sync.
    • "Loading Video" is displayed where picture should be.
    • No Audio or Video. The space where video should be is blank.
    • Sound is poor / audio or video is cutting out


Topic: Need to install Flash Player

You must have Adobe Flash Player installed to view the auctions.  Click on the link below to install the latest version of Flash:

 INSTALL FLASH PLAYER

* Note: Clicking on the above link will direct you away from the Cattle USA website.  Cattle USA is not responsible for the content of other sites or anything that may happen as a result of visiting them. 


Topic: Trouble using Internet Explorer to view/hear auctions

We recommend using the Google Chrome browser for the best experience viewing the auctions.  Install the Chrome browser by clicking on the link below:

 INSTALL GOOGLE CHROME

* Note: Clicking on the above link will direct you away from the Cattle USA website.  Cattle USA is not responsible for the content of other sites or anything that may happen as a result of visiting them. 


Topic: CattleUSA Demonstration Video
CattleUSA Viewer Demonstration Video - Click here to watch a quick video on how to use CattleUSA.

Topic: How to get approved to bid?
Approval To Bid Video - Click here to watch a quick video on how to get approved to bid.

Topic: How to bid on CattleUSA?
How To Bid Video - Click here to watch a quick video on how to bid.

Topic: How to Edit My Email / Contact Information.

Edit My Info Video - Click here to watch a quick video on how to Edit your profile. 


Topic: How do I set up an account

Setting up an account is a simple two minute process.  

1. Look for the log-in area on the upper left portion of the screen.  

2. Find the blue button labeled "Register to View"

3. Fill in the form with your name, email, state, username, and password.

4. Press the proceed button at the bottom of the page.

Any time you come back to CattleUSA just enter your username and password to log-in and watch auctions.  

Viewer Demo Video

Enter any username and password that is easy for you to remember.  We currently have over 140,000 registered users so keep that in mind when you enter a username and password.  Many have already been taken.  You may have to add extra numbers or letters before or after yours to come up with something unique.  We do not recommend using spaces or caps.  Users have a hard time remembering where the spaces and caps are when they return to the site.


Topic: How do I get approved to buy?

Each auction approves its own buyers, no buyers are approved by CattleUSA.  This is done for your privacy and security.  Your buyers information is kept private and is only released to the auctions you choose.  In order get obtain approval to buy at an auction you will need to submit your contact information to each auction you wish to buy from.  

1)  Log in to CattleUSA. 

2)  Push the Submit button next the the auction you wish to be approved at.  The first time you do this, a form will pop-up for you to fill out your contact information.  Fill out your information then push the button at the bottom of the form to continue. 

3) You have now sent your information to that auction.  The auction will now be able to find you in their database and approve you to buy.  If you would like to be approved at other auctions push the submit button next to each auction you wish to be approved at.  Your information will be forwarded to those auctions only. 

Auctions do not have access to your information untill you send it to them. 

Approval to Bid Video


Topic: General Considerations/Problems With The Internet.

The Internet is still in it's infancy, espescially when you consider video on the Internet.  Quality video on the Internet has only been available for two or three years.  When you compare this to television, we are still in the days of big black & white picture tubes with rabbit ear antennas on top of the set.

The infastructure that has been built for much of the Internet is simply not robust enough to handle video.  Video is passing 15-30 picture frames every second.  Compare this to surfing the web when you open a new page every 2-3 minutes.  The amount of data transfer associated with video is many times greater. 

What this means to you, the viewer, is that your experience viewing the sales will vary greatly depending on your equipment and your Internet provider.  The same computer that locks up when watching an auction can work flawlessly when connected to a different Internet provider.  Rural areas typically do not have the latest and greatest when it comes to new infastructure.

Enjoy the auction, but keep in mind that you may have a different viewing experience than other people watching.  This experience/delay can put you at an advantage or disadvantage.  If you think you might be behind the auctioneer or he is not getting your bids, call the auction and bid over the phone.

 


Topic: Watching auctions on mobile devices

A third-party app that can be used to view Flash on mobile devices is called Puffin Browser.  Please refer to the instructions for the app to find out how to use it on your device.  Note that there is a free version and a paid version of this app.

It is available from iTunes at* https://itunes.apple.com/us/app/puffin-web-browser-free/id472937654?mt=8

It is also available for Android at* https://play.google.com/store/apps/details?id=com.cloudmosa.puffinFree 

 * Note: Clicking on the above links will direct you away from the Cattle USA website.  Cattle USA is not responsible for the content of other sites or anything that may happen as a result of visiting them.  


Topic: The sale is running behind or is out of sync.
In order to view sales in real time, you will need a high speed internet connection of at least 500K or higher.  If your connection is slower than 500K your broadcast of the sale is likely to be delayed.  Some high speed connections have delays as well and do not offer a constant internet speed. "Latency" and information buffering may be issues that cause users to experience varying degrees of delay.  Testing has shown delays for internet connections to vary from less than 1 seconds, to as much as 30 seconds behind, over the course of one sale.  DSL and Cable connections work the best, but may still have some latency issues.  You can go to www.speedtest.net and perform a free internet download test

Topic: "Loading Video" is displayed where picture should be.
  1. The auction you are trying to view has ended and the clerk did not shut the system down properly. 
  2. The auction you are trying to view has been knocked off the Internet and the clerk is not aware of the problem.

Topic: No Audio or Video. The space where video should be is blank.
  1. Your computer may not have the current version of the Flash Player.  Click this link for the flash player.  Then click the  Install Now button .   
  2. You have a firewall preventing the audio and video from playing on your computer.  You need to open port 1935 in your firewall.  This is common with banks and offices with networks.

Topic: Sound is poor / audio or video is cutting out
Poor sound quality is the first sign of a slow connection on the user's computer.  Check your bandwidth at  www.speedtest.net  A connection of 500Kbps down is desired, but speeds as low as 256Kbps down usually work fine.

 







































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